Customer Care

CUSTOMER CARE

OUR PRODUCTS


The availability of any products on the website is always susceptible to change. The best way to stay up to date on new arrivals, latest promotions and sales is to sign up to our newsletter.




CHECKOUT


If you are accessing our website from the United Kingdom and the rest of Europe, prices will be shown in GBP. You can add and remove products from your shopping cart before you checkout. When you are ready to place your order, click to confirm. The next step is to select a shipping method, as well as entering your payment information.




PAYMENT


We currently accept Credit/Debit card payments through Paypal and Square secure payment processors.




ORDER CONFIRMATION


You will receive an order confirmation email shortly after your order has been placed. (Please note you may need to check your junk or spam folders if it does not appear in your inbox). Please review the order confirmation and contact us if you see any errors.




ORDER STATUS


Standard processing time of up to 1-3 working days your order is placed (not including weekends or bank holidays). A 'Processing' status means that your order has not yet been shipped. You will receive an email once your order has been shipped.




ORDER CANCELLATION


You can request a cancellation by contacting our customer support team via an email as soon as possible before confirmed delivery date. A refund of postage can not be made, and the item will have to be returned at a cost to you.